Privacy Policy
Last Updated: June 2026
Privacy Policy
At Counselling with Aileen, I am committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law.
Who I Am
Counselling with Aileen is operated by Aileen Brindley.
Website: Counselling with Aileen
Email: aileen.brindley@gmail.com
Telephone: 07759 094879
I am the data controller responsible for the personal information you provide through this website and in connection with counselling services.
What Information I Collect
I may collect the following information:
• Name
• Email address
• Telephone number
• Information provided through enquiries
• Information provided during counselling enquiries and appointments • Information you choose to share through contact forms, email or telephone
• Technical information relating to website use, such as IP address, browser type and pages visited
How I Use Your Information
I use personal information to:
• Respond to enquiries
• Arrange and manage appointments
• Provide counselling services
• Maintain appropriate records
• Improve my website and services
• Meet professional, legal and insurance obligations
Lawful Basis for Processing
I process personal information under one or more of the following lawful bases: • Consent
• Contract
• Legitimate interests
• Legal obligation
Where special category data is processed, I do so in accordance with applicable UK data protection legislation and professional requirements.
Confidentiality
Counselling sessions are confidential.
However, confidentiality may be broken where:
• There is a serious risk of harm to yourself or another person.
• There are safeguarding concerns involving a child or vulnerable adult. • Disclosure is required by law.
• Information is required by a court order.
Where possible, this would be discussed with you first.
Storage and Security
I take reasonable steps to ensure personal information is stored securely and protected from unauthorised access, loss, misuse or disclosure.
Information may be stored electronically and/or in paper format using secure systems and procedures.
How Long Information Is Kept
Enquiry information is retained only as long as necessary for administrative purposes.
Counselling records are retained in accordance with professional, legal and insurance requirements and are securely destroyed when no longer required.
If you would like information about current retention periods, please contact me directly.
Sharing Your Information
Your information will not be sold or shared for marketing purposes. Information may only be shared:
• With your consent
• Where required by law
• For safeguarding purposes
• To prevent serious harm
• Where professional or insurance obligations require disclosure
Cookies and Website Usage
This website may use cookies and similar technologies to improve website performance and user experience.
You can control cookies through your browser settings.
If additional analytics or cookie services are used, further information will be provided through the website’s cookie notice
Your Rights
Under UK data protection law, you have rights including:
• The right to access your information
• The right to rectify inaccurate information
• The right to request erasure where applicable
• The right to restrict processing
• The right to object to processing
• The right to data portability where applicable
• Rights relating to automated decision-making
To exercise any of these rights, please contact me using the details below.
Data Protection Concerns and Complaints
If you have concerns about how your personal information is being handled, I encourage you to contact me directly so that I can investigate and resolve the issue.
Details of how concerns are managed can be found in my Data Protection Complaints Process.
You also have the right to complain to the Information Commissioner’s Office (ICO). Information Commissioner’s Office (ICO)
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Aileen Brindley
Email: aileen.brindley@gmail.com
Telephone: 07759 094879
Counselling with Aileen is registered with the Information Commissioner’s Office (ICO) and complies with UK data protection legislation.
Counselling with Aileen 