Data Protection Complaints Process
Purpose
I take privacy, confidentiality and data protection seriously.
This procedure explains how concerns relating to personal information can be raised and how they will be handled.
How to Raise a Concern
If you have concerns about:
• How your personal information has been collected
• How it is stored
• How it has been used
• How it has been shared
• Your rights under data protection law
please contact me directly.
Email: aileen.brindley@gmail.com
Telephone: 07759 094879
Information to Include
To help investigate your concern, please provide:
• Your name
• Contact details
• A description of your concern
• Relevant dates where possible
• Any supporting information
What Happens Next
Stage 1 – Acknowledgement
Your complaint will normally be acknowledged within 7 working days. Stage 2 – Investigation
I will review the information provided and may contact you for further details if required. Stage 3 – Response
A written response will normally be provided within 30 calendar days.
Where additional time is required, you will be informed of the reason and expected timescale.
Possible Outcomes
Following investigation I may:
• Explain how your information has been handled
• Correct inaccurate information
• Amend procedures where appropriate
• Provide additional information about your rights
• Take other reasonable steps to address the concern
Escalating a Complaint – If you remain dissatisfied after my response, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO) Complaints Information
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